DivaBingo recognises Gamcare.

Cassava Enterprises (Gibraltar) Limited is one of the leading Operators in the market and are committed to provide fun, exciting and above all fair gaming in a safe and secure environment. The games on the website are operated by Cassava Enterprises (Gibraltar) Limited ("Cassava"), a subsidiary of 888 Holdings plc, under its remote gambling licence issued by the Government of Gibraltar.

Cassava is committed to providing fun, exciting and above all fair gaming in a safe and secure environment. It has identified 5 key areas of responsibility to customers on this site; licensing, secure banking, privacy, customer support, and promoting responsible gaming. We invite you to take a few minutes to read through an outline of the efforts made to fulfil its responsibilities in each of these areas.

Licensing

All the games on this website have been licensed from the gaming jurisdiction of Gibraltar. The Gibraltar Regulatory Authority ensures that all license holders comply with its stringent regulations regarding fair play and prize pay outs.

Secure Banking

Cassava Enterprises (Gibraltar) Limited is committed to the security of all personal details entered onto this site. In order to ensure that your credit or debit card details cannot be compromised they use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and the servers, the data is encrypted before it is transmitted. This protects against anyone gaining access to your confidential details.

Your account balance is always available on the 'My Account' page, which can be seen as soon as you are logged in and is also permanently displayed at the top of the game room while you are playing. You can also view a recent history of your deposits and withdrawals on the 'My Account' page when you are logged into your account.

Your Privacy

Cassava Enterprises (Gibraltar) Limited collect information from you when you register your account on this site. 15Marketing Ltd emails you with promotions and offers that connected with this site. You are entitled to unsubscribe from all correspondence from within the next mail received or by contacting the customer services department.

Cassava Enterprises (Gibraltar) Limited also collect information, including your browser type and your IP address, when you log on and use your account. As with many other websites, the site may use software known as 'cookies' to store information relating to your preferences to enable both Cassava Enterprises (Gibraltar) Limited and 15Marketing Ltd to improve its service to you.

Customer Services

Any queries you have may already be answered on our FAQs page, or in our Getting Started guide. However, if you cannot find the information you are looking for, the friendly team of Customer Services agents are available to help you.
You can contact the team by using the form on our support page.

Fair Gaming

Cassava Enterprises (Gibraltar) Limited believe very strongly that it has a responsibility towards the welfare of all players on the site. Bingo is a social game and a form of entertainment to be enjoyed without excess. We ask that you spend only what you can afford to spend, and we strongly recommend that you fix a weekly or monthly budget so that you won't be short of money for the other things in life.

If at any time during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Self exclusion may take up to 24 hours to take effect and you must log out of all gaming sessions for self exclusion to come into operation. Please note that we will not be held responsible for your actions while your account remains open.

Player Protection Limits

For this reason all players can set limits to the amount of money they can spend on the games. You can set a limit on both your deposits and withdrawals each day, week and month. These limits are set by default to £2,000 / day, £5,000 / week and £10,000 / month. If you wish to change your limits you can do so by contacting any member of the Customer Support Team using the form on our support page, or by going into the help chat room in the game.

Should you wish to self exclude from DivaBingo, we will close your account on your request for a minimum period of 6 months during which time it will not be possible for you to re−open your account. You are also able to close your account permanently. During any period of self exclusion you will be removed from our email mailing list. Please note you may contact our Member Support Team to re−activate your account once the self−exclusion period has ended; your account will not be automatically re−opened.

Underage Gambling

In the United Kingdom, it is illegal for someone who is under 18 years of age to gamble. DivaBingo reserves the right to ask for proof of age from any player and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. In order to avoid underage gambling, we may undertake a search with a third party for the purpose of verifying that you are 18 years of age or older.

If young people have access to your computer and internet connection, please keep your username and password confidential at all times. There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet, including:
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com

Do you have a gambling problem?

Ask yourself the following questions:
Do you stay away from work to gamble?
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have gambled?
Have others ever criticised your gambling?
Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or interests?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to the above questions, the more likely you are to have a serious gambling problem.
If you do feel that you may have a problem with gambling, then we recommend that you contact Gamcare, who have a confidential national telephone counselling helpline. Their number, which is charged at a local call rate, is: 0845 6000 133. Alternatively, visit the Gamcare website at www.gamcare.org.uk

Self−Exclusion

If, at any stage, you become concerned about your gaming behavior, you can request one of the following:

• 24 hour cooling off period
• A seven day cooling off period
• A 14 day cooling off period
• A one month cooling off period
• A two month cooling off period
• A three month cooling off period
• A six month self−exclusion period

During these periods we will block your account. Any new accounts you might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, GossipBingo.com will take all reasonable measures to make sure you do not receive any promotional material during this time.

During the self−exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may call our Member Support Team to re−activate your account once the self−exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

You can request a self exclusion period by calling our Member Support Team. Representatives are available by phone and email 24 hours a day, 7 days a week.

Click here to self exclude your account. (You must be logged in)

If you are unsure about requesting self−exclusion, ask yourself the four questions below:

• Is gaming interfering with your work or other responsibilities?
• Are you trying to make up for prior gaming losses?
• Are you recovering from an addictive disorder?
• Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self exclusion.