Diva Bingo  

Forgot Login Details? Join Now!
 
   
 
Diva Bingo's FAQ's

Am I allowed to have more than one account?
I can't play the games because nothing happens when I click on Play Now. What do I do?
How do I get my bonus for inviting a friend to Diva Bingo?
I keep hearing about exclusive and special offers on Diva Bingo. How do I make sure I get these offers?
How do I retrieve my login details?
How can I be sure the games on Diva Bingo aren't fixed?
When can I withdraw my money?
I have requested a withdrawal but the money hasn't appeared in my bank account yet. When will I expect to receive it?
What is 90–ball bingo?
Do I need to download software to play at Diva Bingo?
Can I use a Mac to play at Diva Bingo?
Do I have to buy the cards that are shown to me at the beginning of a game?
Can I use the same numbers or same bingo cards for each game?
My internet connection dropped out during a game. Do my cards still play? Can I still win in that game?
Is it safe to register my credit or debit card details with your site?
I have a problem and I want to contact someone at Diva Bingo for help.
I made a deposit but my cash balance is still the same. Where is my money?
How do I know the bingo games are fair?
Am I allowed to have more than one account?
No. Members are only permitted one account per player. Any additional accounts created under the same account details will be closed.
I can't play the games because nothing happens when I click on Play Now. What do I do?
One of the reasons you may not be able to load the game is that your internet browser will not allow you to open pop–ups. You can usually change this by unblocking pop–up windows by going into the Tools or Options menu in your internet browser.
How do I get my bonus for inviting a friend to Diva Bingo?
You will receive a free £10 for every person you refer to Diva Bingo! But remember, they need to have made a deposited and played through £5 themselves before you receive your free money.
I keep hearing about exclusive and special offers on Diva Bingo. How do I make sure I get these offers?
Yes, we often send out exclusive offers and special promotions. To ensure you are in the inner circle and are receiving our offers, first make sure you have notified us you wish to receive our mail. To do this, simply go to Edit Profile under My Account and then tick the box titled Receive Email News. You should also make sure you are a member of the Diva Bingo Facebook page as we will have a number of special offers through there also.
How do I retrieve my login details?
Simply click here and we will email you a reminder to the email address you supplied to us upon joining Diva Bingo.
How can I be sure the games on Diva Bingo aren't fixed?
Diva Bingo provides gaming software that is licensed and regulated under the laws of Gibraltar through Cassava Enterprises (Gibraltar). This licence means we follow strict regulations and the software undergoes thorough testing by regulated third party testers.
When can I withdraw my money?
If you would like to withdraw your prize money, you can request to do so at any time. Go the banking section on your account page or click on the "Banking" tab in the games' lobby. When you have clicked on the 'banking' tab the cashier box will open. Check the amount you wish to withdraw is correct then press "withdrawal". Your payment request will be processed after 48 hours.

See detailed information on how much time it takes to process each payment method:

Payment method Withdrawal process time Withdrawal completion time Total Payment Source On Statement
Credit/Debit Card 48 hours 5 days 4-7 days Cassava Enterprises
MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Enterprises
Cheque 48-72 hours UK Only - up to 6 days, ROW - 10-15 days, Europe 7-10 Days UK- 5-8 days, ROW - up to 21 days, Europe up to 15 days Cheque issued by Northern Bank
Neteller 48 hours 2-3 days 4-5 days Cassava Enterprises
Wire Transfer 48 hours 4-7 days 7-10 days Cassava Enterprises
Paypal 48 hours 2-3 days 4-5 days Cassava Enterprises

All timeframes are calculated based on business days (Monday through Friday).
I have requested a withdrawal but the money hasn't appeared in my bank account yet. When will I expect to receive it?
It takes 48 hours to process withdrawals at Diva Bingo. After a withdrawal is processed, it can then take 2–5 business days for the money to reach your account depending on your financial institution.
What is 90–ball bingo?
90 Ball bingo is the most popular form of online bingo in the UK. The bingo card has three horizontal rows and nine columns. On each card you receive 15 numbers. Once all your numbers you shout "Bingo" or "House" and you will instantly receive your winnings. In fact, on Diva Bingo you don't have to shout anything (although it's a lot more fun if you do) as our technology will know when you have won. In fact, you don't even have to mark your numbers off – we'll do that for you too!
Do I need to download software to play at Diva Bingo?
No. The game uses Flash and opens up in a new window. Just make sure your internet browser does not block pop–ups. You can allow pop–ups by changing your browser setting in Tools / Options.
Can I use a Mac to play at Diva Bingo?
Yes
Do I have to buy the cards that are shown to me at the beginning of a game?
Absolutely not. Just click the Get New Cards option and a new set of cards will appear. You can also scroll through the cards by clicking the arrows at the top of the cards to see what the numbers are like.
Can I use the same numbers or same bingo cards for each game?
Unfortunately this is not possible. We use a random number generator as part of our commitment to providing fair and random games.
My internet connection dropped out during a game. Do my cards still play? Can I still win in that game?
Yes, your cards still play, you can still win, and if you do win we will instantly credit your account with the winnings even if you are disconnected from the internet. Our software standards mean that once you have purchased your cards we will know who has won each game whether there has been a disconnection or if you have just decided to turn the computer off to catch your favourite show.
Is it safe to register my credit or debit card details with your site?
Yes. We use sophisticated SSL Protocol with 128 – bit encryption for all financial transactions. This means all communication between your computer and our servers is encrypted making it impossible for outsiders to gain access to the information.
I have a problem and I want to contact someone at Diva Bingo for help.
You can contact the Diva Bingo team by email or telephone 24 hours a day, 7 days a week. We are always willing to help you at Diva. All our details are listed on the Contact Us page on our website.
I made a deposit but my cash balance is still the same. Where is my money?
All deposits are tracked and your cash is safe. The most common tip to fix this is to click refresh on your page (or hit F5 on your keypad) as this updates your screen for you. If this has not updated your balance, simply log out of Diva and log back in again. If both of these tips do not work, please contact our support team and we will respond to your query.
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by DivaBingo.
 
-->